Service 24/7


Business hours 8:30 a.m. to 5 p.m. (Eastern Time): (please note our office close at 16h00 on Friday) Please call the factory and ask for the service department (819 395-5151 or Toll-Free Canada and U.S.: 1 855 395-5252). The service department will issue a work order# and put you in contact with one of our pre-approved service company.
Outside Business hours 5 p.m. to 8:30 a.m. (Eastern Time): Please call the factory (819 395-5151 or Toll-Free Canada and U.S.: 1 855 395-5252). You will be redirected to a service company of your region or to our 24/7 technical support.
In needs for parts, you can order parts online directly from Parts Town web site with next day delivery guarantee if your purchase order is processed before 8 p.m. (Eastern Time).

Technical Support

An experienced technician is available by telephone, in person or through our distributor network to solve your problems as quickly as possible. Note that we always carry a full line of parts for all our machines.

Equipment Demonstrations

An equipment demonstration can let you see how Hot Rocks Pizza Ovens operate and assess their performance before you make a purchasing decision. This gives you the opportunity to choose the solution to meet your needs and the packaging requirements of your business sector. For more information, contact a Hot Rocks Pizza Oven expert.