Do you offer demonstrations?
Yes. You can book a test in our demo kitchen in Drummondville, Canada, or with one of our partners across the U.S. and Canada. Contact us to schedule a demo.
How do I order spare parts?
All spare parts are quickly available through our partner Partstown.com
What warranty is offered?
Our pizza ovens are covered by a 5-year parts warranty and a 1-year labor warranty.
What support does Hot Rocks provide after installation?
For over 30 years, we’ve built a network of more than 200 service companies across the U.S. and Canada. Parts are available for fast delivery (often next day) via Partstown.com, and we also provide 24/7 phone support. In addition, [...]
How often is maintenance required?
Hot Rocks ovens are designed for low maintenance. Preventive service is recommended every 6 months, with a full annual maintenance check. The conveyor chain should be lubricated once a month.
What is the lifespan of the granite?
Solid black granite is extremely durable, resistant to high heat and heavy use. Annually, we replace only about 0.05% of stones across all ovens sold since the 1990s.
Are the ovens difficult to clean?
No. The granite stone conveyor is non-porous and easy to wipe down. The pizza oven also features a crumb tray accessible from the front or sides, depending on the model.
Is the oven noisy?
No. Hot Rocks ovens are designed to be very quiet, unlike standard conveyor ovens that rely on much louder convection systems.
Do Hot Rocks stone conveyor ovens require extensive training for staff?
No. Thanks to the automated stone conveyor and touchscreen controls, staff can achieve consistent results with minimal supervision, reducing training time. New employees are comfortable using the pizza ovens on their very first day.
How do I know when the oven is ready to bake?
The interface clearly indicates when the oven is stabilized: values turn from white to green to confirm the oven is ready.
