Warranty

Warranty

The Hot Rocks Pizza Oven has a standard 1-year warranty on parts and labor, under normal use and service conditions. A second-year extended warranty, which includes four visits by a certified technician over a 24-month period, is available at an additional cost. Call the Hot Rocks Pizza Oven Customer Service for more information.

Customer Service

1 855-395-5252

Shipping

Freight terms – EXW ex-work Drummondville, QC Canada J2A 0L5. DaVinci Compass is not responsible for any delays occurred by the shipping company during transit. A freight quotation is available upon request.

Standard lead time is 4 to 5 weeks.

Payment Terms are 50% down payment / 50% prior shipping.

All electrical, gas, HVAC, ventilation, chimney hookups, rooftop ventilation motor, plumbing, water, compressed air and burners startups are at the client’s expenses and have to be done by the proper trades and according to local codes.

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