SUPPORT
Your Hot Rocks needs a bit of love? This is the right place. 24/7 service, maintenance, parts and useful documents are all here.
24/7 Service
For maintenance and repairs [email protected] or call us at 1-800-668-1883 or 819-395-5151 24/7. Our team is here to assist.
We have certified service companies throughout North America to give your Hot Rocks the attention it deserves. Give us a call or email us and we’ll find the service company nearest to you.
Need to Order Parts?
Time is critical for you and that’s why Hot Rocks parts are readily available throughout the United States at Parts Town. You can get next day delivery if your order is processed before 8:00 pm (EST).
It’s easy! Order here now: www.partstown.com
Documents
Oops, your Hot Rocks documents have disappeared! We understand. That’s why we’ve added them here. For technicians, we have a YouTube playlist with step by step videos just for you.
Current Models (2021 & up)
User manual (GEN3)
Specification sheet
Maintenance Wall Chart
Parts & Service Manual (Gen3)
YouTube
Older Models
Installation
If you are an installation company you will find here our Hot Rocks installation videos and check list and usefull documents.
