SUPPORT
Your Hot Rocks needs a bit of love? This is the right place. 24/7 service, maintenance, parts and useful documents are all here.
24/7 Service
For maintenance and repairs service@hotrocksoven.com or call us at 855-395-5252 or 819-395-5151 24/7. Our team is here to assist.
We also have certified service companies throughout North America to give your Hot Rocks the attention it deserves. Find a service company nearest you by entering your city or zip code. They’ll provide you with immediate assistance.
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Need to Order Parts?
Time is critical for you and that’s why Hot Rocks parts are readily available throughout the United States at Parts Town. You can get next day delivery if your order is processed before 8:00 pm (EST).
It’s easy! Order here now: www.partstown.com
Documents
Oops, your Hot Rocks documents have disappeared! We understand. That’s why we’ve added them here. For technicians, we have a YouTube playlist with step by step videos just for you.
GEN 3 (Models 2021 and up)
Models up to 2020
User manual
Specification sheet
Maintenance Wall Chart
Technician Manual
YouTube
