FAQS
Customer Service
What is the lead time for the Hot Rocks Pizza Oven?
The standard lead time for the Hot Rocks Pizza Oven is 4 to 5 weeks.
What is the warranty for the Hot Rocks Pizza Oven?
The Hot Rocks Pizza Oven has a standard one-year warranty on parts and labor. The warranty covers all defects in material under normal use and service of the oven. Visit our warranty page for more information.
What is the pizza cooking time settings for the oven?
The Hot Rocks Pizza Oven cooking time can be set from 2 to 30 minutes.
Is the Hot Rocks Pizza Oven available in an electric-powered configuration?
No. The Hot Rocks Pizza Oven is only available in natural gas or propane.
Do I need to purchase the entry conveyor?
It depends on your operation. We recommend the entry conveyor to facilitate the loading of the oven but the product can be placed directly on the baking surface.
Can I add a second oven later?
Yes. Our team of approved technicians will retrofit your existing oven to fit with the additional unit(s).
Can I stack the Hot Rocks Pizza Oven?
Yes! The Hot Rocks Pizza Oven is designed to be stacked up to the 3 units. Each unit can be set to different baking settings for different products and they can all run simultaneously.
Can I cook my pizza on pans with the Hot Rocks Pizza Oven?
Yes, you can! While the best results are achieved by cooking directly on the stone, you will still notice a significant improvement to the quality of your crust by using the Hot Rocks Pizza Oven.
Can I cook deep dish or Detroit-Style pizza in the Hot Rocks Pizza Oven?
Yes, you can! The Hot Rocks Pizza Oven settings can be customized, allowing the pizza chef to cook any style of pizza.
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